Privacy & communications

Privacy, stated clearly.

This policy explains how Crimson Heights Behavioral Health LLC collects, uses, and protects information provided through Goto Texting.

Effective February 5, 2025SMS communications

Policy scope

Crimson Heights Behavioral Health LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect the information you provide when you sign up for Goto Texting and receive text messages from us as clients/employees.

01

Information We Collect

When you sign up for Goto Texting, we may collect the following information:

  • Your name
  • Your phone number
  • Your email address (if applicable)
  • Any information voluntarily provided through text communication
02

How We Use Your Information

We use the collected information to:

  • Send you text messages regarding our services, updates, schedules and notifications
  • Respond to your inquiries and support requests
  • Improve our services and customer experience
  • Comply with legal requirements
03

Opting Out

You may opt out of receiving text messages from us at any time by replying "STOP" to any message. Upon opting out, you will no longer receive further messages, except for transactional or legally required communications.

04

Data Security

Access Controls
Access to personal data is restricted to authorized personnel only, based on role and necessity.
Regular Audits
Regular internal audits and reviews are conducted to ensure compliance with data protection policies.
Encryption
Data is encrypted during transmission and storage using industry-standard protocols (e.g., SSL/TLS).
Secure Systems and Software
Use of secure servers, firewalls, and antivirus software to protect data from unauthorized access and malware.
Employee Training
Regular training for employees on data privacy, handling procedures, and recognizing potential security threats.
Data Minimization
Collecting only the necessary data required for the specified purposes and limiting the retention period.
Incident Response Plan
A defined plan to respond to data breaches, including notifying affected parties and taking corrective measures.
05

Sharing Your Information

We do not sell, rent, or share your information with third parties except:

  • When required by law
  • With trusted service providers who assist in our communications
  • If required for business transactions (e.g., mergers, acquisitions)
06

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be communicated through updates on our website or via text message.

Privacy questions

Contact Crimson Heights

For questions or concerns regarding this Privacy Policy, please contact us at (435) 705-7574 or info@crimsonheightsbh.com.